Q1. WHAT FORMAT DO YOU NEED MY ARTWORK IN?
Vector format. Vector artwork allows us to work efficiently with your logo to achieve the best possible etch on your awards. We will accept tif, gif, jpg and pdf files; however, we will need to convert these to vector at a rate of $35.00.
Q2. WHEN WILL I SEE A PROOF?
Proofs will be sent at client’s request. For orders that have a standard turnaround time, please allow 2-3 business days for your proof to arrive.
Q3. HOW MUCH IS ENGRAVING?
Engraving is FREE. Your logo, text, and personalization are included in our online price. No hidden fees!
Q4. DO YOU DO RUSH ORDERS?
For rush orders we will make every effort to accommodate your needs. We do not charge any fees for rush orders other than the expedited shipping cost required to get your crystal/glass into our etching facility. Custom orders are subject to additional lead time depending on the project. Contact your project manager for special requirements. You will be notified of approximate shipping costs to be added to your order.
Q5. WHAT IS A SETUP CHARGE?
Unlike other companies, setup is included FREE of charge as long as you provide your artwork in the above mentioned format (vector art). A setup charge will only apply if we have to convert your artwork to vector.
Q6. CAN YOU COLOR FILL?
We feel that the beauty and perceived value of crystal and glass lends itself best to the simple, classy sand etched frosted look. However, we can offer a choice of color. Please contact our customer service team to inquire about color fill and charges.
Q7. DO YOU HAVE MINIMUM ORDERS?
No. You can order one of any of our pieces.